Our privacy policy is here to get the legal stuff out of the way. We hope we never have to rely on it but it is important that we have one. No one likes things that are meant to be private not being so. At Portevo we are no different. We take your privacy and protection of your data super seriously. As a serious as someone who is profoundly serious.
So we want to tell you how we use and look after the personal information that we collect, who at Portevo is responsible for it and who we may share it with over the course of providing our service to you. We understand that privacy and the security of your personal information is an important human right, a bit like our new
Work Right, and our promise to you is that we will always take all measures within our control to keep your information safe. The information we collect about you will be held by Portevo Limited, who trade as, well, Portevo. If that’s as complicated as this gets, then this should be fairly straight forward.
Where we refer to Portevo Limited, we, us or our in this privacy notice, it means Portevo. You can find out more about Portevo Limited at https://www.Portevo.co
If you have any questions about how we use your personal information, you can contact us https://www.Portevo.co/contact
Where we refer to you or your, it means the person using our services or website. Services means the business consulting and project matching related services that we make available to you.
Reference to our website means the website found at www.Portevo.co
How the law protects you
Let’s get into the gnarly bits. In the United Kingdom the General Data Protection Regulation (GDPR) is in place to protect your privacy. Like your curtains in your home. Like your curtains stop people from across the street seeing what you are watching on TV, GDPR is there to protect you from unwanted use of your personal data. This privacy notice lets you know your rights under these laws and how we manage your data in accordance to them. These laws say that companies can only use your personal information if they have a lawful reason to do so. The reasons that Portevo Limited uses personal information are:
A legitimate interest means a business or commercial reason that does not go against what is fair and right for you. If we are relying on a legitimate interest only when using personal information, we will always let you know what that is.
Who is responsible for the personal information we collect?
Well, that will be us. We are the data controller for the purpose of data protection law. This applies in cases where personal information collected and used when you use our services and our website. This is because we decide how we use your personal information.
The personal information we collect
We like to keep things and stay on the right side of the law. With this in mind we will always be open and transparent about the personal information that we collect and process. In most cases we obtain your information when you provide it to us, but we may also obtain some information from third parties and hold some information that we learn about you over the course of providing you a service. We require certain personal information in order to provide our services to you, so if you choose not to provide us with some information, we may not be able to provide you with a service.
Information that you give us:
TYPES OF PERSONAL INFORMATION EXAMPLES
TYPES OF PERSONAL INFORMATION EXAMPLES
Information we gather by having you as a user
TYPE OF INFORMATION EXAMPLES
Psychometric profile
In simple words, psychometric profiling, also known as psychometric assessments, is a conventional and analytical procedure for measuring people’s mental capabilities and behavioural style based on information you provide via a structured set of questions.
Information you provide us about other people
You may at times provide us with information about other people, for example somebody who is not the main user but receives services from Portevo Limited.
We will use this information in accordance to this privacy policy and if you provide us with personal information about another person, you confirm you have made the information in this Privacy Notice available to them.
How we use your information
We use your personal information in connection to the services that we provide to you. In particular, your personal information may be used by us, our employees, service providers, and disclosed to third parties for the following purposes. For each of these purposes, we have set out the legal basis on which we use your personal information.
PURPOSE LAWFUL BASIS
To provide you the products and services you have signed up to, including creating a profile, managing a profile, connecting between client and consultant, using the statement of work library, and carrying out general account management To fulfil the obligations in service we aim to provide through Portevo Limited.
To provide you with information about the services we offer (including details of our products and services which we believe may be of interest to you) in accordance with your preferences you make, including any marketing consent preferences.
This processing is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives and enables us to present you with offers that are relevant and of interest to you. Define groups of audiences to send adverts to, based on a profile we may develop including factors like interests, age, location and more, so we can show adverts to the people most likely to be interested in the products and services being promoted This processing is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives and enables us to present you with offers that are relevant and of interest to you.
To carry out satisfaction surveys, market research and analysis. This is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives and enables us to improve our products and services we provide you.
PURPOSE LAWFUL BASIS
To notify you about changes to our services. This forms part of us fulfilling the contract we have with you to provide you with the service. To improve the quality of our products and services This processing is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives and enables us to improve our products and services. To comply with any legal or regulatory obligations (including in connection with a court order). This processing is necessary for us to comply with the law. For analytical services including analytics in order for Portevo Limited to determine the effectiveness of certain product features and marketing methods This processing is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives to understand usefulness of product features and the most appropriate forms of marketing and will not be conducted in any way that will adversely affect your rights or freedoms under data protection laws Automated decision making When you use Portevo we run your profile through our matching capability that we called our Work Engine (how we match client projects to potential consultants). We will use information from one or more profiling partners to help us when we do this to improve matching accuracy, which will be used in an automated matching process to determine whether there is a suitable match between a client project and consultant.
If you wish for your information not to be used by an automated decision process, you can remove your profile and switch your profile to an inactive status either permanently or temporarily. If an automated decision has already been made and you would like it to be reassessed by, please get in touch with us via the contact options on our website. If you would like to stop receiving marketing material If you no longer wish to receive marketing material from us, you can set your marketing preferences accordingly in your account management page.
If you are unable to do this, please just contact us. Protecting your information We incorporate privacy by design when designing our services and systems. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk to your personal information. Who we may share your personal information with We may work with a number of service providers who play a part in bringing you your Portevo service. Some of these partners will process your personal information as part of the tasks they carry out. All of our service providers are subject to comply with the same data protection laws as Portevo Limited (whether they are located within the European Economic Area or not).
The third parties that we may share your information are:
TYPE OF THIRD PARTY EXAMPLES
Our service providers and business partners Our business partners, suppliers and sub-contractors who contribute to providing the services we provide as per the contract we have with you, for example:
• Our outsourced contact centre;
• Third party payment service providers that we use to process your debit or credit card payments;
• Providers of third party information technology systems and services;
• Business partners we work with to offer joint promotions (such as our “refer a friend” offer);
• Outsourced partners who manage our social media accounts;
• Advertising providers who perform analytics on effectiveness of advertising campaigns;
• Credit reference agencies;
• Debt recovery agencies (if your account is overdue); and
TYPE OF THIRD PARTY EXAMPLES
• Third parties that send you communications or our behalf (such as updates regarding your service and customer satisfaction surveys).
Our professional advisers Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities Police and law enforcement agencies We may share personal information with the police and other law enforcement agencies in connection with the prevention and detection of crime Regulatory bodies We may share personal information with third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or instructions of a regulatory body (including situations involving a court order), or in order to enforce or apply the terms of any agreements we have with you, or to protect our rights, property or safety of our clients, employees or other third parties
We may also disclose your personal information to other third parties, for example:
• In the event we sell or buy any business or assets we may disclose your personal information to the seller or buyer.
• If we or our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us may be one of the transferred assets.
Sending information outside of the European Economic Area (EEA)
We may transfer your information to partners within and outside the European Economic Area (EEA) in order to provide our services. If we do transfer outside the EEA, we will only do so after conducting a formal assessment and ensuring appropriate safeguards are in place to keep your information safe.
Types of safeguards include:
• Contractual agreements enforcing the safety of your information.
• Continuous performance monitoring and audits by Portevo Limited.
• Technical designs and controls to limit the flow of information to only what is required.
• Dedicated links and encryption to ensure the safety of information in transit.
For further information on the safeguards we have in place, please contact us on our details below.
Your rights You have rights under the law which allow you to manage how your personal information is used.
The following sections outline the requests you can make to us, in order to stay in control of how we use your information.
Keeping your information up to date Portevo Limited will always work to ensure that the information we hold is accurate and up to date.
You can notify us of any updates or corrections to your personal information by updating your information in the account management section or by contacting us via one of the contact options.
If you would like to know what information we hold on you If you would like to find out what personal information we hold, you can make a ‘subject access request’. If we do hold information about you and you make a subject access request to us, we will:
• Give you a description of it;
• Tell you why we are holding it;
• Tell you who it could be disclosed to; and
• Let you have a copy of the information.
You can make a subject access request by sending a written request to our Data Protection Officer at the address provided below.
If you wish for us not to process your personal information You may choose not to provide your personal information or withdraw your consent for us to process your personal information at any time. In this case we may not have the information we require to provide services to provide you with a service on Portevo and may need to cease the services we provide.
If you wish for us to erase your personal information (Right to erasure)
If you would like us to remove your personal information from our systems and records and you are no longer a customer, you can request us to erase your data.
We will remove your information from our systems and records after 90 days of your request to close the service being made.
The information we need to keep for legal reasons will then be stored in a secure and restricted archive file, where we will hold it for seven years from the date you finished being a user.
Transferring your data in an electronic format You have the right to obtain certain types of your data and for it to be provided in a commonly used and machine readable format and for it to be transferred to another organisation. How long we will keep your information We’ll keep your personal information for as long as you are a user of our products and services, and seven years after you stop being a customer. This is so we can respond to any questions or complaints and to maintain the records we are required to keep under UK laws.
Changes to this Privacy Notice
If we make any changes to this Privacy Notice we will post them on this page and where appropriate we will notify you by email. The updated Privacy Notice will take effect as soon as it has been updated or otherwise communicated to you. Contacting us or making a complaint If you have any questions or if you are unhappy with how we are processing your personal information, please get in touch with us.
You can write to us at: Data Protection Officer Portevo Limited 2 Woodside Gardens, Marlow SL7 1SF
You can also visit us online at www.Portevo.co.
You also have the right to complain to the Information Commissioner’s Office.
You can find out on their website how to report a concern.
This Privacy Notice was last updated in May 2020.
What cookies are
Cookies are tiny data files that some websites place on your computer or other device when you visit. They’re used on many websites, including on this one www.Portevo.co (our site).
Cookies are commonly used by websites to remember some aspect of your current or previous visit.
This could include things like the choices you’ve made or preferences you’ve chosen during your visit.
Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.
One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you’ve looked at previously to get an idea of the topics that may be of interest to you.
The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.
Our policy on cookies
Our policy is to use cookies only to improve the way we do business with you or when they’re essential to the way our site works.
The types of activities we may use cookies for are to:
• Store details that help you to manage accounts, services and policies online, such as user login details
• Find out how people use our site, such as how often they visit, which pages they go to, and which links they click on, so that we can improve it
• Help us to provide relevant information, such as details of products, services and other information that you may be interested in
Details on how we use cookies
Types of cookies used
We use two types of cookies on our site:
• Session cookies – these are cookies that are only stored while you are visiting our site
• Persistent cookies – these are cookies that are stored until an expiry date set by the website or in your browser.
Cookies used for transactions and forms Some of the pages on our site contain transaction areas, such as forms, ordering areas and surveys.
These areas all need cookies to function. From time to time, we may include short-term surveys, comparisons and other temporary features on our site that could use cookies. If we do this, we’ll always try to make sure that we list the cookies that are used, but this may not always be possible given the short-term nature of these features.
Detailed information on the cookies used on our site
We are committed to protecting your privacy and security and we ensure that we meet the new regulations on cookies in full. The cookies that we use are as follows:
How to turn off cookies
You can turn off cookies in your browser settings.
If you do turn them off, it’s important to remember that you may not be able to use all the functionality/services on our site.
You can find out more about turning off cookies at the independent website allaboutcookies.org.
