MOBILE NETWORK
Delivered an uplift of +25% in Net Promoter Score over a multi-year period. Which in turn reduced churn by 30% and helped making this major UK mobile operator #1 in the market.
Optimised customer support journeys, making them self serve through development of digital capabilities, impacting 50% of support journeys and contributing $15m to EBITDA.
Created marketplace ecosystem which underpinned the securing of €30m investment funding, 60+ partner contracts within 8 months and revenues of €8m within 12 months of launch.
Advised CxO community on how to integrate customer experience into their product offering; and developed future product strategy with customer success at the core.
Led a piece of work for a well known car rental brand that stood up a new route to market through a new digital capability and adaptive business transformation that exploited the new capabilities provided.
Led piece work linked on assessing maturity of a content business’s e-commerce capability; followed by recommendations that enable a +50% improvement in digital sales performance.
Our clients have found the Portevo marketplace highly effective at delivering the expertise they need, when they need it
