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Case Study

Creation of digital app marketplace for merchant payment solution providers

million
secured investment
million
revenue uplift
partner contracts
within 8 months

Challenge
  • The client was originally only a hardware provider for bank payment systems.
  • This gave little room to differentiate from competitors apart from on price – a race to the bottom.
  • Ability to establish a strong market position through differentiation therefore limited.
The Work
  • An initial commercial and technical capability audit.
  • Development of strategy and business plan to build an App Marketplace merchant payment solution – this enabled provider customers to offer their merchants innovative apps to streamline their operations, increase profits, simplify daily operations management and improve customer interaction and loyalty.
  • Recruitment of build team.
  • Build and rollout of App Marketplace that transformed the Point of Sale into a Point of Interaction.
Outcome
  • The delivered App Marketplace platform and connected device service was rolled out across three continents.
  • Successfully achieved €30m investment funding.
  • 60+ partner contracts within 8 months.
  • Revenues of €8m in the first 12 months.

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Read more customer stories

TELECOMS
Customer experience transformation for a major UK mobile network

Our work delivered an uplift of +25% in Net Promoter Score over a multi-year period, which in turn reduced churn by 30% – making this major UK mobile operator #1 in the market.

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Digital and business transformation within a global car rental company

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Creation of digital app marketplace for merchant payment solution providers

Created marketplace ecosystem which underpinned the securing of €30m investment funding, 60+ partner contracts within 8 months and revenues of €8m within 12 months of launch.

Read case study